Are you seeing an error code on your DStv screen and wondering how to fix it? The good news is that most DStv errors can be cleared easily using self-service methods such as resetting your decoder, clearing the error via SMS, or using the DStv Self-Service Portal. For those asking, “How Do I Clear My DStv Error Code?”, whether it’s an E16 (service scrambled), E19 (subscription expired), or E48-32 (no signal detected), each error has a specific cause and solution.
DStv error codes can appear due to expired subscriptions, signal loss, smartcard issues, or software glitches. The key to fixing them is identifying the error message and applying the correct troubleshooting steps. In this guide, we’ll explain what each common error means and how to clear it quickly, so you can get back to watching your favorite channels without interruptions.
Common DStv Error Codes and How to Fix Them
1. E16 – Service Is Currently Scrambled
This error usually appears when your subscription has expired or your account is not active.
✔ Solution:
- Check if your subscription is up to date via the DStv Self-Service Portal or MyDStv app.
- If expired, make a payment and wait a few minutes for your channels to be restored.
- To refresh your decoder manually, dial 12068584# or SMS RESET + smartcard number to 30333.
2. E19 – Service Is Currently Scrambled (Subscription Expired)
This is similar to the E16 error but occurs when the subscription has been inactive for an extended period.
✔ Solution:
- Renew your DStv subscription and wait a few minutes for the channels to activate.
- Use the DStv Self-Service Portal to clear the error manually.
3. E30 – Checking Subscription Status
This error shows up when your decoder is trying to verify your subscription but is delayed.
✔ Solution:
- Wait for 15 minutes, as the system may resolve the issue automatically.
- If the error persists, restart your decoder by unplugging it for 5 minutes before turning it back on.
4. E32 – Smartcard and Subscription Validation Error
This error occurs when your decoder is unable to read the smartcard information.
✔ Solution:
- Remove the smartcard, clean the chip with a soft cloth, and reinsert it correctly.
- Restart the decoder and check if the issue is resolved.
- If the error persists, contact DStv customer support.
5. E48-32 – No Signal Detected
This error appears when there is a loss of signal due to bad weather, dish misalignment, or faulty cables.
✔ Solution:
- Check if your dish is correctly aligned and not obstructed by trees or buildings.
- Inspect your LNB and signal cables for any damage or loose connections.
- If the problem continues, consider booking a professional DStv installer to realign your dish.
How to Clear DStv Error Codes Using Self-Service
If the above steps don’t work, you can manually reset your DStv decoder through self-service methods:
1. Clear Error via DStv Self-Service Portal
- Visit the DStv Self-Service Portal.
- Log in using your smartcard number.
- Click on “Fix Errors” and select the relevant error code.
- Click “Clear Error” and wait for the system to process the request.
2. Clear Error via SMS
- Open your phone’s messaging app.
- Type RESET + Smartcard Number (Example: RESET 1234567890).
- Send the SMS to 30333.
- Wait a few minutes for your channels to restore.
3. Clear Error via USSD Code
- Dial 12068584# on your phone.
- Follow the prompts to select “Clear Errors.”
- Choose the relevant error code and confirm the request.
- Wait a few minutes for the decoder to refresh.
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For more DStv troubleshooting tips, check out these helpful guides:
Final Thoughts
Most DStv error codes can be easily cleared using self-service methods like the DStv Self-Service Portal, SMS reset, or a decoder reboot. If you’re still experiencing issues after following these steps, it may be time to check your signal strength or contact a professional DStv installer for assistance.
Still need help? Contact us today for expert DStv troubleshooting and installation services!